Many people are aware of the benefits of remote control software, even if they don't understand exactly what it is or how it works. Some of us may have been on the receiving end of high quality tech support that involved the technical support specialist taking control of your machine and directly addressing the computer [...]

User-centered design (UCD) is a project approach that puts the intended users of a site at the centre of its design and development. It does this by talking directly to the user at key points in the project to make sure the site will deliver upon their requirements. The stages are carried out in an [...]

Web site usability tests are easy to run and they don’t have to be perfect for you to learn a lot from them. The important thing is just to do them on a regular basis so that you can observe user behavior on your site. Every time I run one I learn new things about [...]