Tag: Support Staff

Why Does Your Business Need a Website?

Posted on Jan.09, 2009, under Web Design No Comments

A website is an extremely valuable tool that will improve your existing marketing, sales, recruitment and customer support effort. In fact, if your business does not have online presence then you are losing sales opportunities. A good website will help you reach and retain customers.
If you are unsure as to whether or not your business could benefit from a website, simply take a look at the following benefits:
Increase your sales
Well built website will almost surely increase your revenue. Shopping online [...]


Cut Your Support Costs AND Increase Customer Satisfaction

Posted on Dec.16, 2008, under Web Design No Comments

One of the biggest frustrations for both newbie webmasters and
web host tech support staff is the learning curve new webmasters
go through. Many of them come to us wanting to create a website,
but having no comprehension of how it all works. I can’t tell
you how many times we have users create a trouble ticket because
they don’t understand what FTP is, how it works, or why they
need it. And that is just one example.
We found that, even though we provide pretty comprehensive
information [...]


Cut Your Support Costs AND Increase Customer Satisfaction

Posted on Nov.14, 2008, under Web Design No Comments

One of the biggest frustrations for both newbie webmasters and
web host tech support staff is the learning curve new webmasters
go through. Many of them come to us wanting to create a website,
but having no comprehension of how it all works. I can’t tell
you how many times we have users create a trouble ticket because
they don’t understand what FTP is, how it works, or why they
need it. And that is just one example.
We found that, even though we provide pretty comprehensive
information [...]


What Makes For A Good Host?

Posted on Nov.09, 2008, under Web Hosting No Comments

I’ve had to change web hosts a number of times. In fact, I spent
most of this week changing from one host to another. Believe me,
it is a major pain, although I have made sure that my site is
always ready to move if necessary.
One thing I’ve become is very aware of the difference between a
good host and a bad host. To put it simply (and obviously) a
good host makes it easy for you to create and maintain your web
site. A bad [...]


How To Choose Your Web Host

Posted on Oct.20, 2008, under Web Hosting No Comments

Ask any Internet entrepreneur what the most important decision
they had to make for their Web site was, and chances are pretty
good they’ll say:
“choosing my Web host”.
Here are the most important things you need to ask your
potential Web host before you part with your hard earned cash.
1. “How long have you been in business?”
Very important, as Web hosting is a business that requires a lot
of technical experience. It is very high tech, and a new company
might not have had the time [...]


Front Page Web Hosting – 10 Questions to Ask

Posted on Oct.01, 2008, under Web Hosting No Comments

In your quest for choosing a front page web hosting company, you
want to ensure that the company has the basics, such as
reliability. You also need to consider the technical aspects of front
page web hosting and the obligations of your web host; both are
essential if you want to avoid future problems. Technical trouble is
the last thing you need, especially when your company is a
startup. You should ask questions freely to gain confidence in any
front [...]


Managed Web Hosting Can Make Your Job Much Easier

Posted on Sep.29, 2008, under Web Hosting No Comments

With managed web hosting, the hosting company provides technical services and administration for your server so you don’t have to worry about it.
They handle things such as testing and management of networking and server hardware, system maintenance, security patches, and software installation. They also maintain the hardware itself to ensure maximum uptime and performance.
If problems occur with a managed server, the hosting company’s support staff will take care of them. This makes it much easier for you if you’re not [...]