Remember old good days when your company probably had Great Plains Dynamics? If you are in San Francisco Bay Area ? you had local Great Plains Software partner consulting company, who served you basically coming onsite and charging you four hours minimum, even if the problem deserved 5-min fix? This was at the end of [...]

I have yet to see a business that, sometimes in spite of themselves, didn’t benefit from implementing a Customer Relationship Management (CRM) or a simpler Contact Management software solution. Your small business might be the rare exception, but if you can relate to some of the following scenarios, you may be ready to take advantage [...]

In today’s business world it’s all but impossible to escape Microsoft. Either you’re using MS applications, developing your own, or negotiating your company’s acquisition by this techno-behemoth. I must that the company is a daily part of my life (in fact I’m typing this article on MS Word). I’ve found however, that although Microsoft develops [...]

Executive Summary An effective plan for entering, cleaning and updating the data for your salesforce.com (SFDC) system is critical for achieving success with SFDC. According to industry experts poor planning for managing the data entry/data quality issue has historically been one of the largest reasons for failure with CRM systems. The data entry/data quality challenges [...]

Lotus Domino/Notes ? Microsoft Great Plains tandem as ERP with Documents Workflow ? overview for IT Specialist Microsoft Business Solutions has the whole spectrum of business applications, the good combination seems to be Microsoft Great Plains and Microsoft CRM. However we need to admit that Microsoft is relatively new in the CRM market and also [...]

Fortunately one of the most common reasons cited for the high failure rate of CRM systems – poor data quality – is also one of the easiest to avoid. Your CRM software is only as good as the information it contains. As the old programmers motto goes ‘garbage in, garbage out’. So how can you [...]

Customer Relationship Management (CRM) is a strategy and processes used to learn more about customers’ needs and behaviors in order to develop stronger relationships with them. CRM applications are traditionally developed as client-server software. The proliferation of the Internet and the Web has fueled the rapid growth of Web-based CRM or online CRM applications. Web [...]